This course trains students for a career in entry-level Administrative Assisting.

Learn how to maintain paper and electronic filing systems for records and messages as well as organize files, folders, and schedules in proper order for efficient operation.

Recognize a professional image in an office environment and know how to manage stress and time in professional ways.

Understand the operation of office equipment.

Communicate well with others in and out of the office. Greet visitors and determine whether they should be given access to specific individuals. Schedule appointments and make travel arrangements for executives and other staff along with answer phones, draft messages, write memos and email when communicating with managers, employees, and customers.

Prepare reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, or presentation software and manage databases.

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

Read, analyze, route, distribute, and answer routine incoming memos, submissions, reports, mail and email to determine their significance and plan their distribution. Negotiate with vendors, buy supplies, manage stockrooms or corporate libraries, and get data from various sources.

On average this course is 424 hours of independent, online instruction.

For more detailed information: Administrative Assistant PROGRAM OUTLINE

This course is WIOA Approved.

This course provides basic training for relevant business skills such as management, finance, and technical writing.  It is a great option if you’re seeking to learn new job skills, refresh or refine existing business management knowledge, or to improve the performance of small business through a better understanding of the fundamentals of business management.  Applicable skills:

Discuss the various functions of business including competition, economics, accounting, technology and information systems, marketing; management through the phases of starting and growing a business; management of financial and human resources along with the ethical and social responsibilities of business.

Understand both the business environment and the manager's role in decision making, planning, organizing, leading, controlling and developing an ethical perspective.

Demonstrate understanding of basic mathematical operations including percentages, discounts, interest, present worth, sinking funds, installment buying, pricing, depreciation, investments, insurance, use of symbols and their applications, equations and formulas, the importance of statistics investments, insurance, use of symbols and their applications, equations and formulas, and the importance of statistics.  

Learn how to organize material for a professional setting by composing business memos, emails, outlines, reports, and proposals using the ABC method.

On average this course is 431 hours of independent, online instruction.

For more detailed information: Business Management Essentials PROGRAM OUTLINE

Prepares graduates for an entry-level career as a Bookkeeper. Applicable skills:

Compiles/produces Financial Statements with attention to detail from accounting records for organizations.

Understands employment opportunities in many industries, including firms that provide accounting, bookkeeping and payroll services; federal, state, and local governments and schools.

Demonstrates basic math and computer skills, including knowledge of spreadsheets.

Demonstrates the knowledge necessary to become certified in areas of bookkeeping by being able to carry out all bookkeeping tasks, including overseeing payroll and balancing accounts according to accepted accounting procedures.

Applies proper procedures for controlling an organization’s financial documentation and guards against misappropriation of organization’s funds.

Operates computers programmed with accounting software to record, store, and analyze information. Applies proper procedures for receiving, recording cash, checks, and vouchers in compliance with federal, state, and company policies, procedures, and regulations.

On average this course is 266 hours of independent, online instruction.

For more detailed information: Bookkeeping PROGRAM OUTLINE 

This next level intermediate course is a continuation of the Intermediate I level. Students will write short essays of three paragraphs or more, using the process approach method. Writing and grammar will be focused on mastering the simple verb and sentence structures. Reading skills and vocabulary will be developed through primarily non-fiction texts. Students will integrate paragraphs with supporting details and examples from the readings into the short essays.

Required Textbooks:

Longman Academic Writing Series, Paragraphs to Essays

ISBN: 978-0-13-466332-6

Focus on Vocabulary 1: Bridging Vocabulary ISBN: 978-0-13-137619-9

Prerequisite: Students are required to take a reading and writing placement assessment to participate in this non-credit ESOL class. Also, Workforce Development and Academic Success Center staff discretion is taken under advisement.

WDC ESOL Writing & Reading Placement Assessment includes:

• Part 1: Three reading prompts, completing the multiple choice or true/false questions for each.
• Part 2: Choose one of the writing prompts and write a minimum of a 300 word essay.

For more information contact: ManchesterWDC@ccsnh.edu

This course is WIOA Approved.

This advanced course is designed to facilitate the transition to college level reading and evidence-based writing. Students will use the process approach for writing a five-paragraph essay from primarily non-fiction texts, using the basic academic format (effective introduction with thesis, coherent body paragraphs supported by evidence, and conclusion.) Students will also improve their skills in reading and comprehension, grammar and mechanics, practicing a variety of verb and sentence structures necessary for college writing. This integrated reading and writing course will focus on annotation, summary, and critical response essay writing of at least 5 paragraphs.

Required Textbook:  

Practice Makes Perfect Advanced ESL Reading and Comprehension (EBOOK) 1st Edition, KindleEdition by Diane Engelhardt

ISBN-13: 978-0071798860

ISBN-10: 0071798862

Prerequisite: Students are required to take a reading and writing placement assessment to participate in this non-credit ESOL class. Also, Workforce Development and Academic Success Center staff discretion is taken under advisement.

WDC ESOL Writing & Reading Placement Assessment includes:

• Part 1: Three reading prompts, completing the multiple choice or true/false questions for each.
• Part 2: Choose one of the writing prompts and write a minimum of a 300 word essay.

For more information contact: ManchesterWDC@ccsnh.edu

This course is WIOA  Approved.

This comprehensive course will prepare students to enter the pharmacy field and to take the Pharmacy Technician Certification Board’s PTCB exam. Technicians work in hospitals, home infusion pharmacies, community pharmacies and other healthcare settings - working under the supervision of a registered pharmacist. Course content includes medical terminology specific to the pharmacy, reading and interpreting prescriptions and defining drugs by generic and brand names. Students will learn dosage calculations, I.V. flow rates, drug compounding, dose conversions, dispensing of prescriptions, inventory control and billing and reimbursement.

This course is 104 hours of classroom instruction. Students must be at least 18 years of age and have completed high school or equivalent.

Though the employment of pharmacy technicians is projected to grow 6 percent from 2022 to 2032, just above the average for all occupations, increased demand for prescription medications will lead to more demand for pharmaceutical services in the future. (US Bureau of Labor Statistics)

The median annual wage for pharmacy technicians was $37,790 in May 2022. (US Bureau of Labor Statistics)

Internship Dates (Optional): TBD

Texts included with class:

Complete Review for the Pharmacy Technician 4th Edition Kristen Wiisanen 1 APhA

Complete Math Review for the Pharmacy Technician 5th Edition, William A. Hopkins, Jr. APhA

PTCE - Pharmacy Technician Certification Exam Flashcard Ed. Book + Online 3rd. Edition (Flash Card Books) Third Edition, Revised

Author: Della Ata Khoury CPhT

About the instructor:
Ralph graduated from Massachusetts College of Pharmacy and Health Sciences in 1981. Began his career in Independent Pharmacies, then chain pharmacy both as Pharmacy Manager then Pharmacy Supervisor.  Began practicing Managed Care as Pharmacy Manager for a large labor union health and welfare, then at the end of his pharmacy practice as Pharmacy Manager for Long Term Care Pharmacy.

Ralph is now retired but is instructing potential Certified Pharmacy Technicians. Ralph was on the Board of Directors for the Boston Druggists Association from 2008-2018 as well as a long-time member. Ralph also served on the Board of Directors for the Massachusetts Pharmacists Association from 2009-2018 Ralph was also a preceptor and adjunct instructor for the Massachusetts College of Pharmacy and Health Sciences University and actively involved with their alumni association.

This course is WIOA Approved.

This course will demonstrate proficiency in analytical and quantitative problem-solving along with computer and information literacy.

Understand laws and regulations regarding HIPAA and confidentiality in electronic health records.

Comprehend basic medical terminology, anatomy and physiology.

Understand basic pharmacology. Perform basic medical administrative tasks by using Electronic Medical Record software.

Upon completion you will be prepared to sit for the CMAA.

On average this course is 387 hours of independent, online instruction.

For more detailed information: Medical Administrative Assistant PROGRAM OUTLINE

This course is WIOA Approved.

This course prepares students for an entry-level career as a medical coder. Applicable skills:

Comprehend and apply CPT, ICD-10, and HCPCS coding guidelines to identify diagnoses, procedures for insurance reimbursement. Explain the role of a medical coder as a liaison between the health clinician and billing offices.

Identify the procedures for patient record retrieval. Apply computer and information literacy skills using electronic health records software. Identify terms, facts, methods, procedures, concepts, theories, principles, and processes within medical billing and coding scenarios.

Understand laws and theories, including issues relating to ethics and confidentiality. Calculate solutions to mathematical problems related to reimbursement and medical mathematics. Interpret and evaluate information to make proper coding decisions. Review basic written and workplace communication skills.

Upon completion you will be prepared to sit for the CBCS, CPC, or CCA.

On average this course is 754 hours of independent, online instruction.

For more detailed information: Medical Billing and Coding PROGRAM OUTLINE

This course is WIOA Approved.