This course reviews all of the essentials of using email, email etiquette, creating messages, sending and receiving emails, using settings, organizing email, contacts and using the calendar.

For more details on what you will learn, click here.

This course reviews all of the essentials of working in Google Sheets.  The course covers signing into your account and shortcuts, using menus and navigation, selecting data, using the Fill Handle, formulas and functions, working with rows and columns, formatting, working with lists, charts, tools, sheets, managing files and printing options.

For more details on what you will learn, click here.

Getting started with navigation, managing files, creating presentations, creating lists and tables, slide options, editing features, inserting and editing objects, shapes, lines and diagrams, working with textboxes, charting, animation, using tools, managing a presentation, delivering a presentation and print options.

For more details on what you will learn, click here.

This course is a license prep review and exam retake for various New Hampshire HVAC state licensing, including but not limited to:

• Final Exam HVAC134

• Final Exam HVAC230

• EPA 608 Certification

• NORA Bronze Certification

For more details and questions, contact Gil Biron gbiron@ccsnh.edu.

Introduce your learners to the exciting world of cybersecurity

Ideal for learners who want to take their first step into cybersecurity, this introductory course aims to familiarize attendees with the industry, its key concepts, and commonly used tools. A real-world Olympics cyber-attack scenario leads the learning experience as participants dive into the world of cybersecurity and its impact. The course also discusses primary players in this space and their motivations, as well as highlights different roles in the field. A fast-paced world demands self-paced classes, which is why our course enables your team to learn remotely, on their own schedule. Intro to Cybersecurity is an online, self-paced program that should take 30 hours to complete.

Program Outline

Prepares students to enter the automotive repair field by studying the major automotive systems and the procedures for troubleshooting and repairing those systems.  Applicable skills:  

Identify automotive systems and engine components by describing how the systems and parts work together to make a vehicle run. Remove an engine from a vehicle and perform an engine rebuild.

Recognize safety procedures that should be followed in an automotive repair shop. List various hand and specialized tools used when working with automotive systems.  

Identify types of engines and factors that affect engine performance. Perform routine maintenance procedures, including oil changes and tune-ups.  Identify the theory and operation of automotive systems including cooling, lubrication, ignition, fuel and electrical systems along with troubleshooting same areas.

Explain how to inspect, diagnose and repair a vehicle's brake and computer systems.  Describe the steering and suspension systems, including the alignment process, and identify how worn parts affect a vehicle. Recognize the steps necessary to attain certification in the automotive repair field.

On average this course is 489 hours of independent, online instruction.

For more detailed information: Auto Repair Technician PROGRAM OUTLINE

This course is WIOA Approved.

This course trains students for a career in entry-level Administrative Assisting.

Learn how to maintain paper and electronic filing systems for records and messages as well as organize files, folders, and schedules in proper order for efficient operation.

Recognize a professional image in an office environment and know how to manage stress and time in professional ways.

Understand the operation of office equipment.

Communicate well with others in and out of the office. Greet visitors and determine whether they should be given access to specific individuals. Schedule appointments and make travel arrangements for executives and other staff along with answer phones, draft messages, write memos and email when communicating with managers, employees, and customers.

Prepare reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, or presentation software and manage databases.

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

Read, analyze, route, distribute, and answer routine incoming memos, submissions, reports, mail and email to determine their significance and plan their distribution. Negotiate with vendors, buy supplies, manage stockrooms or corporate libraries, and get data from various sources.

On average this course is 424 hours of independent, online instruction.

For more detailed information: Administrative Assistant PROGRAM OUTLINE

This course is WIOA Approved.

This course provides basic training for relevant business skills such as management, finance, and technical writing.  It is a great option if you’re seeking to learn new job skills, refresh or refine existing business management knowledge, or to improve the performance of small business through a better understanding of the fundamentals of business management.  Applicable skills:

Discuss the various functions of business including competition, economics, accounting, technology and information systems, marketing; management through the phases of starting and growing a business; management of financial and human resources along with the ethical and social responsibilities of business.

Understand both the business environment and the manager's role in decision making, planning, organizing, leading, controlling and developing an ethical perspective.

Demonstrate understanding of basic mathematical operations including percentages, discounts, interest, present worth, sinking funds, installment buying, pricing, depreciation, investments, insurance, use of symbols and their applications, equations and formulas, the importance of statistics investments, insurance, use of symbols and their applications, equations and formulas, and the importance of statistics.  

Learn how to organize material for a professional setting by composing business memos, emails, outlines, reports, and proposals using the ABC method.

On average this course is 431 hours of independent, online instruction.

For more detailed information: Business Management Essentials PROGRAM OUTLINE